BB
Bronwyn B

1 reviews | Active since Jan 2021

07 Jan 2021, 09:05

Extremely Disapointed- ZERO customer Care

Its with a very heavy heart that i write this, but unfortunately i am at my wits end with Little ****** UIF Claims. It has been nearly 8 months now and i still have not receieved my UIF let alone proper, informative feedback from the company. I dont even know the persons name who is dealing with my claim as they have never sent a decent email saying "Hi..... kind regards and their name". I even personally tried Calling DOL and their repsonse to me is that this company has not submitted all my doctuments yet, when the gentleman at DOL asked for my information, there was somebody elses info used for my profile details- only my name and ID matches, everything else is wrong- am i being ****MED here??? Has my money gone into someone elses back pocket at this company. I wish i did my research on this company before hand as i would have never chosen them to help me. I see there are MANY disapointed customers.

0
Replies (5)
Little Monkey UIF Claims
Little Monkey UIF Claims 's reply07 Jan 2021, 09:29
Official
Good day

when creating your profile, we add our email and our telephone numbers should DOL need info we can respond immediately. 

we have been doing claims since 2015 and your are definitely not being ****med.


Little Monkey UIF Claims
Little Monkey UIF Claims 's reply07 Jan 2021, 09:29
Official
 If this is the Bronwyn who i traced with the feedbacks, yes there was feedback sent, but please send us an email so we can provide you with newly update and your login details. 
BB
Bronwyn B's update07 Jan 2021, 12:19
Reviewer Update
I sent an email last Friday and have not received a reply. This is the quickest reply I’ve have received from you guys in 8 months
Little Monkey UIF Claims
Little Monkey UIF Claims 's reply07 Jan 2021, 12:21
Official
Please note:
our office was closed for the festive season. Last week Friday was still part of the closure.
as per the auto responder, we noted no emailed sent during the closure 23/12/2020 to 03/01/2021 will be attended to, as we requested all emails to be resent once we open.
BB
Bronwyn B's update07 Jan 2021, 12:33
Reviewer Update
I understand that and everyone deserve the time off- however the last email I sent in NOVEMBER, I received a reply that literally said “hi there not as yet” alittle bit more information to your clients would put their mind at ease, and that was the last time I heard from you guys. The frustration is coming in as I don’t even know who I’m talking too and not having any informative feedback from you. I have waited DAYS at a time for replies from the company.