1 reviews | Active since Oct 2020
Disappointment!!
I am very disappointed in the so called service I've received so far from Little ******. I was retrenched from the company in July 2020. I found Little ****** and thought that I would make use of their services and paid the fee they required. Since June 2021 I received the exact same feedback. The last feedback I received regarding my claim was on 21/01/2022. I've been send emails, making phone calls to them asking for feedback but with no luck. A mistake was made on their/DOL side in June 2021 which till this day has not been corrected. So when I phoned in on Tuesday 22/02/2022, I was told that the error was ow rectified and my claim will now be escalated, only to phone again on Friday and be told that the mistake is still not rectified. The words of the lady I spoke to: "I don't know or understand what's going on with your file". I've asked to speak to someone that might be more competent but with no luck. Disappointment at this stage is an understatement!!!
if you revert back to the feedback from Tuesday
we have advised that the maternity period was declared / added, however after this leave indication a new couple pf open periods were also declared.
So as for the maternity aspect - the mistake made by the employers initially was now fixed as as maternity showed on the system - however the new declarations was still there (it says the same on the Tuesday feedback)
as for the new declarations - this must be closed and or removed by DOL - we cannot do this, nor can the employers and or you - the file and id was escalated to DOL to fix the employment so that 2020 period of Maternity leave is the only periods on the system so that that claim can be approved.
The person answering our phones and the people sending out the feedback are not the same people - and their knowledge sometimes in terms of such complicated claims differ. The matter will be taken up with our people - but the feedback as per Tuesday is correct.
the claim and the work to be done - is thus in the hands of DOL as they must make changes to the employment history on their side.
we do understand the frustration in the matter - we have the same level if not more as we know what must be done but DOL but they not coming to the party to do it.
if you revert back to the feedback from Tuesday
we have advised that the maternity period was declared / added, however after this leave indication a new couple pf open periods were also declared.
So as for the maternity aspect - the mistake made by the employers initially was now fixed as as maternity showed on the system - however the new declarations was still there (it says the same on the Tuesday feedback)
as for the new declarations - this must be closed and or removed by DOL - we cannot do this, nor can the employers and or you - the file and id was escalated to DOL to fix the employment so that 2020 period of Maternity leave is the only periods on the system so that that claim can be approved.
The person answering our phones and the people sending out the feedback are not the same people - and their knowledge sometimes in terms of such complicated claims differ. The matter will be taken up with our people - but the feedback as per Tuesday is correct.
the claim and the work to be done - is thus in the hands of DOL as they must make changes to the employment history on their side.
we do understand the frustration in the matter - we have the same level if not more as we know what must be done but DOL but they not coming to the party to do it.