TV
Thandiwe V
1 reviews | Active since Jun 2023
12 Jun 2023, 14:06
**** company,no help and bad service ever
Poor Service!! Quick to take your money, but not as quick to log your claim. No feedback, no response on emails. If you call them they just send you the same message over and over about waiting for DOL for approval I regret trusting them and paying them my money they are no help and worse service ever just a **** nothing else.
They do not call you to give any guidance or advise.
Wont advise using their services at all!
Helpful (0)
Replies (4)0
Replies (4)
Little Monkey UIF Claims 's replyOfficial
12 Jun 2023, 14:39Good day
We have 3x sent you escalation details and guidelines / instructions.
Not once have you followed the instruction to do the escalation. Proper feedback in terms of this was provided and explanation as to why an escalation from the claimant (YOU) must be done. But as mentioned unfortunately you have not escalated as we suggested. (if you have - you have not followed our steps by copying us into this escalation as we cannot see the escalation from your side)
We have escalated from our side - but as per the feedback we have expressed how important it is that you also do the escalation.
Your claim was submitted - all supporting documents submitted and provided to DOL -
We unfortunately don't do the approvals - as this is done by DOL and this is all that was required since the employment was updated - hence also why it was important that you action the escalation so that DOL can do verifications on the claim and make approval with payment to follow
We have 3x sent you escalation details and guidelines / instructions.
Not once have you followed the instruction to do the escalation. Proper feedback in terms of this was provided and explanation as to why an escalation from the claimant (YOU) must be done. But as mentioned unfortunately you have not escalated as we suggested. (if you have - you have not followed our steps by copying us into this escalation as we cannot see the escalation from your side)
We have escalated from our side - but as per the feedback we have expressed how important it is that you also do the escalation.
Your claim was submitted - all supporting documents submitted and provided to DOL -
We unfortunately don't do the approvals - as this is done by DOL and this is all that was required since the employment was updated - hence also why it was important that you action the escalation so that DOL can do verifications on the claim and make approval with payment to follow
Little Monkey UIF Claims 's reply12 Jun 2023, 14:39
Official
Good day
We have 3x sent you escalation details and guidelines / instructions.
Not once have you followed the instruction to do the escalation. Proper feedback in terms of this was provided and explanation as to why an escalation from the claimant (YOU) must be done. But as mentioned unfortunately you have not escalated as we suggested. (if you have - you have not followed our steps by copying us into this escalation as we cannot see the escalation from your side)
We have escalated from our side - but as per the feedback we have expressed how important it is that you also do the escalation.
Your claim was submitted - all supporting documents submitted and provided to DOL -
We unfortunately don't do the approvals - as this is done by DOL and this is all that was required since the employment was updated - hence also why it was important that you action the escalation so that DOL can do verifications on the claim and make approval with payment to follow
We have 3x sent you escalation details and guidelines / instructions.
Not once have you followed the instruction to do the escalation. Proper feedback in terms of this was provided and explanation as to why an escalation from the claimant (YOU) must be done. But as mentioned unfortunately you have not escalated as we suggested. (if you have - you have not followed our steps by copying us into this escalation as we cannot see the escalation from your side)
We have escalated from our side - but as per the feedback we have expressed how important it is that you also do the escalation.
Your claim was submitted - all supporting documents submitted and provided to DOL -
We unfortunately don't do the approvals - as this is done by DOL and this is all that was required since the employment was updated - hence also why it was important that you action the escalation so that DOL can do verifications on the claim and make approval with payment to follow
TV
Thandiwe V's updateReviewer Update
12 Jun 2023, 22:48I did send the prove of the escalation many times and last week I called because of not hearing anything from them and my claim i don’t know why it was so difficult to follow up my claim because since last year hearing about DOL not approving my claim so your company doesn’t have any help coz nothing they do coz it’s clear that since the DOL doesn’t approve as they say it’ means they have no help or any ways to solve the problem I just pay for them to submit my documents only so I advise people to just use online not this company coz they no help that’s all .
TV
Thandiwe V's update12 Jun 2023, 22:48
Reviewer Update
I did send the prove of the escalation many times and last week I called because of not hearing anything from them and my claim i don’t know why it was so difficult to follow up my claim because since last year hearing about DOL not approving my claim so your company doesn’t have any help coz nothing they do coz it’s clear that since the DOL doesn’t approve as they say it’ means they have no help or any ways to solve the problem I just pay for them to submit my documents only so I advise people to just use online not this company coz they no help that’s all .
TV
Thandiwe V's updateReviewer Update
12 Jun 2023, 22:5810 months it’s a long time waiting for approval from DOL it’s clear that my claim will never be approved and maybe I should not listen to my friend telling me about your company I should have listened to other people telling me about to apply online by my own or using another company next time will check reviews and will not advise anyone to use your company for help with their claims.
TV
Thandiwe V's update12 Jun 2023, 22:58
Reviewer Update
10 months it’s a long time waiting for approval from DOL it’s clear that my claim will never be approved and maybe I should not listen to my friend telling me about your company I should have listened to other people telling me about to apply online by my own or using another company next time will check reviews and will not advise anyone to use your company for help with their claims.
Little Monkey UIF Claims 's replyOfficial
13 Jun 2023, 08:48Good day
please note
the submission was done online - so i am unsure as to what difference it would have made,
the employment is updated - all was submitted correctly - approval to be done by DOL
please note
we have not seen the escalations on our email,
please be so kind to forward us those escalations done with the new case number
please note
the submission was done online - so i am unsure as to what difference it would have made,
the employment is updated - all was submitted correctly - approval to be done by DOL
please note
we have not seen the escalations on our email,
please be so kind to forward us those escalations done with the new case number
Little Monkey UIF Claims 's reply13 Jun 2023, 08:48
Official
Good day
please note
the submission was done online - so i am unsure as to what difference it would have made,
the employment is updated - all was submitted correctly - approval to be done by DOL
please note
we have not seen the escalations on our email,
please be so kind to forward us those escalations done with the new case number
please note
the submission was done online - so i am unsure as to what difference it would have made,
the employment is updated - all was submitted correctly - approval to be done by DOL
please note
we have not seen the escalations on our email,
please be so kind to forward us those escalations done with the new case number