Claims unpaid after nearly a year!

DO NOT USE THIS SERVICE! You use this service in the hope that having paid the fees (upfront), there would be less stress on your part and the claim process would be seamless and hassle fee. FAR FROM IT. My claim was submitted end of June 2019. There was an issue with my employment history which was then updated accordingly and all necessary document was submitted. The employment history was then successfully updated. (All done by me - as all Little ****** does is submit the paperwork on your behalf) One would have expected a payout to happen shortly thereafter. This was definitely NOT THE CASE. You try and call Little ****** with little joy. Sending numerous emails to followup on this leads to no resolution as well as you constantly get the same response which almost seems automated: " This is just a notification that we have followed up on your claim yesterday. When we called we spoke to *** he/she is a call centre agent at department of Labour head office / UIF call centre. They confirmed the claim and the employment history was updated and it will be escalated again back to the assessors for approval. (The assessors are the ones assessing the claims and making the approvals)"

This has been the response I have been receiving from Little ****** since 2019 with zero progress thus far almost a year into the initial claim being made. I have had friends/family who have submitted claims themselves (at no charge) and have gotten paid out within a few weeks. This is not a service I would recommend to anyone! They have no system to followup on your claim, noticing that its been unpaid and to take steps to remedy this or to followup on your behalf or provide feedback. You requesting feedback from them is also pointless as the response is another dead end. If anything, using this service has resulted in more financial strain and stress.