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Marli O

1 reviews | Active since Aug 2020

13 Aug 2020, 15:50

Bad, Worse, Terrible ...... then you get Little ******!!!!!!

I submitted all my documents for maternity leave on 15 November 2019. I was notified by Little Moneky, middle of December 2019 that my claim was submitted to the department of labour. I followed up every two weeks via e-mail. In March 2020, I received an e-mail from them stating that my employment history is updated and that I can expect payment within 10 to 15 working days. Needless to say, 15 working days passed without any payment. I followed it up numerous times via e-mail as well as telephonically (that is if their lines were on). Same response every time:" we will follow up and notify you as soon as possible". I have received no feedback or update what so ever from them. The last straw was in June 2020, when I followed up AGAIN and I was told that my employment history is still not updated??????????? I have found a contact person at the department of labour. She unblocked my ID, because my employer claimed UIF ters. It was literally five minutes, before she notified me personally that that my claim has been finalized. She also gave me the exact amount as well as the date that my money will be paid into my account. This was yesterday, 12 Aug 2020. I have received my payment today, Nine Months later, No thanks to Little ******! Wish I could get my R800 back and pay the lady that actually did the work.

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Replies (5)
Little Monkey UIF Claims
Little Monkey UIF Claims 's reply13 Aug 2020, 17:44
Official
Good day Marli,
You were also notified of the TERS issue last week via feedback as we requested a letter which was also submitted to DOL for the removal.


Little Monkey UIF Claims
Little Monkey UIF Claims 's reply13 Aug 2020, 17:47
Official
 No where there is a trace that feedback was given of an approval in December, however there was feedback given about 3 of your employment periods that wasnt closed off and that we would submit the manual documents for capturing and that normal capturing time with DOL is 10-15 working days.
Little Monkey UIF Claims
Little Monkey UIF Claims 's reply13 Aug 2020, 17:50
Official
IN April 2020 there was feedback sent that employment was updated, but with a later follow up there was an issue with Netcare, documents was again submitted for capturing and it was updated. The claim was escalated to a provincial office 28/07 and the feedback received was COVID. 
Little Monkey UIF Claims
Little Monkey UIF Claims 's reply13 Aug 2020, 17:51
Official
 30/07 notification of this was sent to you.
06/08 letter was received and submitted to DOL for the removal of the ID from the COVID TERS LIST.

If it was not for the TERS applications and the fact that DOL froze all the ID's the claim would have been approved in July once it was escalated to provinc
MO
Marli O's update13 Aug 2020, 18:42
Reviewer Update
You did not give me any feedback out of your own. If I have not phoned you two weeks ago to ask about my claim, I still would have had no idea about a letter that needs to be written by my employer. You did notify me in December that my claim was submitted to the DOL, if you'd like I will gladly sent you the trace. Read my review, I did not say that my claim was approved in December. I said that I received an e-mail from you in December stating that my claim was SUBMITTED. Regarding Netcare: E-mail about employment history that was updated was received in March 2020, not April (make sure of your facts). I followed up numerous times before I was notified by your assistant that Netcare needs to be updated. I sent an e-mail, 09 June, were I have asked you to please let me know, what I need to do from my side and that I would like to talk to you about this telephonically. I have until now, received no feedback from you about that query. Stephanie, I know you work under a lot of pressure, but please learn from this. As a client, I would have liked an update from you, without me phoning or e-mailing to find out was going on. Maybe it was just with my claim, but I feel that you could have done a lot more from your side. I am closing this chapter now and wish you and your company the best of luck!