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darrelkley D

1 reviews | Active since Feb 2012

25 Sept 2016, 17:11

Almost a year later and no UIF and no feedback

<p>It is almost a year later and I still have not revived my UIF. I followed up with Stephanie via email, and it is more then a week with no replay. This is totally unprofessional! The service was bad from the start. They claim to do everything for you. First they did not send me all the required forms so I had to get it from the UIF gov page. Then I sent the forms to them and they are supposed to check the forms and make sure it is correct and that everything is there. But no, they just send it trough which forces UIF to reject it and we have to resubmit... I am not happy at all. When will I get feedback from this unprofessional company!</p>

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Replies (2)
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darrelkley D's update27 Sept 2016, 09:56
Reviewer Update

I was contacted by the Little ****** UIF Claims company and the reason for not responding is due to unforeseen circumstances which is a valid reason. The communication between employer, employee and Little ****** was the main reason for the delay. To improve services I would suggest more followups and escalation, especially if there are problems. If the Employer does not do what is should then this should be communicated to the employee via email of phone call.

The employer did not send all the required documents and I have instructed them to do so. This issue is resolved and follow ups will be made to the Employer and little ****** on a weekly basis to ensure full communication and completion of this UIF claim.

I am satisfied with the response from little ****** and the professional phone call I received. I do believe that they can help you with your UIF claims. Just make sure to also do follow ups with them and your employer and make sure all forms are always completed.

Little Monkey UIF Claims
Little Monkey UIF Claims 's reply03 May 2017, 14:17
Official

Good day,

Thank you for the positive updated.

We take the feedback to heart and will see to it to improve.