20 Months of No Service!

We submitted claims two weeks after my son was born, filling in their thousands of forms and signing everything off. It took me asking about 4 times before I was informed that there was a problem with some of my information. When I enquired about how to fix the problem and what was needed exactly, I was told "The claim cannot be approved because of this, escalate the email" which was not the solution. It then took about 9 extra months to get an answer for what needs to be done, after emailing at least once or twice a month to ask for an answer and getting the same response. The problem was apparently fixed but nothing happened. We continued to email every second week to ask what we should do, and now as my child is 20 months old, we are still getting the same response of "It's a problem at the DOL, just escalate". If I have to resubmit the claim now, I will have extra problems because my maternity leave ended 16 months ago. After emailing and chasing after them again this week, sharing that this has made a very tragic situation even more difficult and I really need people to now do their jobs, I was told, "I would like nothing more than to get you off my emails". This company is rude and they have no idea what on earth they are actually doing. THEY CANNOT HELP YOU TO GET YOUR UIF MONEY PAID OUT!!