Empty promises

In December last year I placed an order with liquor.co.za. On 14 December I received a call from Alister who advised they had no stock and I was given the choice or a refund or a delay until January when they would once again have stock. I said I would wait for January. By 31 January I had not heard anything so I phoned to find out when I could expect my order. Alister advised that they had not yet received stock and I then agreed to a refund. Alister said it would take 3 working days. I received an email to state that the refund was being processed. To date I have not received a refund or proof of payment.