No accountability, very poor customer service, no integrity

I am appalled by the service rendered by liquor city. Worst ever… I bought 2 bottles of Hennessy online and to make matters worse was assisted by one of their consultant and it was confirmed that I should expect delivery at 2pm the same day, I have an email as confirmation with the approved transaction and expected delivery time. 5min of putting the phone down my order was cancelled. No explanation nothing, it had to take me to call and enquire. I was then told the pricing was incorrect, I told them that is not my fault as the item is still there for the same amount and how many other people are actually also buying the item for that amount. It allowed me online and your consultant even assisted me by putting through that transaction with the same price and told them to even go online to confirm and it was there. I was then told they will get back to me , this time the story was different they had no stock. I went online and the bottle was still there but this time it was rectified and was selling now for R999.99. I told them no you are not out of stock because if I have to buy this you are now selling it for a different amount. I spoke to Kelsey who I suppose is a manager at the head office in Boksburg. She made a lot of promises to me till today as I am writing this review she has not gotten back to me regarding my refund which is still not credited into my account and compensation which she asked if it’s okay they would like to compensate me for all this mess which included my time ,money and airtime. The next step is writing to the consumer ombudsman. I will never again buy anything from liquor city and I plead with many others to take your business elsewhere.