Liquor City Apple Tree double charge POS purchase and refuse to anything to reverse

Went to Liquor City Apple tree in Alberton. I was double charged on my bank card. more than a week later, they have still not reversed the duplicate charge. on the day it happened, the cashier said it happens a lot, so they are aware of the issues the card machines give After many calls with my bank, and told I have to wait for the one charge to be cleared from my bank, the other still waiting authorization. Has still not been reversed by Liquor City I went back to the store, the store manager, refused to even listen or do anything about. and said there is nothing she can do. When my bank says, the store needs to contact their bank customer services, to inform them of the uncleared transaction, and their bank needs to contact my bank.

At what point did store mangers not give a damn about double charging a customer, and just brush you off like its not their problem. When they know the problem is on their side