NM
Nirasha M

1 reviews | Active since May 2017

28 Nov 2020, 13:10

False advertising For Black Friday

Liquor city has created the worst customer experience ever! You had me driving around wasting petrol and standing in long lines for your black Friday false advertising the 27th and 28th. You advertised brisa cases, pack of 24 for R250 and you get a case free. Let me tell you the every manager that I spoke to at the various branches after seeing the catalogue they refused to give it to me, one actually told me that BRISA sent expired stock. You guys have honestly wasted a customers time from a monetary to brand image, that is extremely unprofessional to say the least. We have always bought from Liquor City for many occasions, but after such inconvenience and pathetic experience we will definitely take our business elsewhere.

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Replies (4)
Liquor City
Liquor City's reply30 Nov 2020, 11:29
Official
Hi Nirasha, we are truly sorry about your experience. The Black Friday advertising was not false. Unfortunately not all our stores participate in these promotions and we are sorry for the inconvenience. Please inform us which stores you visited, so that we can investigate this matter immediately.
Liquor City
Liquor City's reply30 Nov 2020, 12:23
Official
Hi Nirasha, thank you for the prompt response. We can assure you that 3 of the 4 stores you mentioned, are indeed participating stores and we will definitely investigate this and get back to you as soon as we involve the stores internally. Sorry about this, once again.
Liquor City
Liquor City's reply08 Dec 2020, 11:13
Official
Hi Nirasha, we do not have your contact details and we prefer to sort a problem through private communication. We apologise for the delay in investigation. Can you please send us an email to our customer care (via our website) and we will get back to you regarding this.
Liquor City
Liquor City's reply08 Dec 2020, 15:48
Official
Hi Nirasha. This website blocks out contact details. Unfortunately it only displays as ***********