DISGUSTINGLY RUDE SERVICE ONCE AGAIN FROM LIQUOR CITY LEAPING FROG BRANCH IN FOURWAYS

Saturday (14/09/19) afternoon I went in the store to buy 6 x Castle Lites, was shocked when the total was rung up to R 339.90. The cashier proceeded to argue with me demanding I should give the total amount that has been rung up, she started to get very rude, when I asked her to call the store manager she told me "No I will not just give the money". I tried again explaining to her that 6 beers could not possibly cost that much, She then clicked her tongue and mumbled something and said I owe R 339.90. I then had to shout to the manager who came out his office asking what the problem was. I explained the situation and showed him what I wanted to buy, He and the cashier then carried on doing something on the cash register ignoring me while I asked what was the issue. This all went on for about 15 mins, I then told the manger that is not acceptable and how can he make paying customers just stand and wait and ignore them when they ask questions. All the manger told me was "we done nothing wrong what must we do. I did get annoyed yes, and did raise my voice but all the manger could do was repeat "we done nothing wrong what must i say".

If there was an error on the cash register why could they not tell me this and show me to another cashier as there was a queue behind me. Except all I got was a bad attitude from a cashier who prior to me approaching her was on her cellphone until I put the bottles down on the counter.

THIS IS DISGUSTING CUSTOMER SERVICE FROM CASHIERS WHO HAVE AN *********** ARROGANT AND PLAIN RUDE MANGER who does not care about his job nor does he set an example as a manger should!! He should be removed from his position as he has no clue what customer service is.

Today I called the store asking for the owner's number and the exact same manager said he doesn't have the store owner's number at all, when I said I would be adding this to my compliant he arrogantly said "oh you the guy from Saturday" and slammed down the phone in my ear.

This is not my first complaint about this store, this store has the worst customer service ever. The cashiers sit on their cellphones at any given time when you walk in that shop, and when you get to the till they can't even greet you, and when you greet them they ignore you.

DISGUSTING LIQUOR CITY - I await the store owner to contact me