Zero to Hero!

So Today was the first time using this service plan that was sold to me, there was a slight hick up with the activation of the service plan and a bit of frustration , the handler that first assisted me had no interest in assisting and i got the idea that i was just wasting his time , i then requested to speak to a manager , i then had the pleasure of speaking to Phale. he really took the time to understand the frustration , i was not happy at all and even rude to this agent at one time, he still went the extra mile and phoned me back to make arrangements and what steps to take next , Phale , i take my hat off to you , as much as i was frustrated you salvage the situation and ensured resolution to the problem. I would aloes like to apologize for the angry words, you are a champ and hope that this business appreciate all your efforts to keep clients happy. to the first gentleman i spoke to please go take lessons from Phale! Regards Dewald