Worst, slow inefficient customer service I have ever come across

Four weeks ago I took my car to Toyota to get my Toyota Corolla Quest serviced for the 60 000km service. I was told by Toyota that my car would not be covered on my maintenance plan because my car does not correspond to the details on Liquid Capital's system. I proceeded to call Liquid Capital and they said that my details for my car registration was incorrect and that it would take a week to sort out. At this point my breaks were starting to make a noise. I asked Toyota if they could please check how much wear and tear is left on the breaks before it would be metal on metal. They suggested another 1500km's.

I then carried on driving the vehicle and a week later the Toyota branch called Liquid capital to try and find out if the details had changed. Liquid capital customer service then went and said that nothing had been done and hadnt even logged it onto their system. They then promised it would be done. After waiting another week I called liquid capital myself to find out what is taking so long. A lady named Phenelope then took on the case and said that no issue was logged onto the system. I once again told them the situation and was promised that I would receive a call the next morning which I never did. I then called 3 days later in the following week. At this point my driver had told me that the car was making terrible noises with the breaks and was no longer drivable. So I called Phenelope once again and demanded that they change the details. She eventually did a conference call between Standard Bank and myself and her to sort out the Natis document with the new registration details. It was then sent to Liquid Capital and the details were changed immediately.

I then asked them to pay for the service and break pads which was agreed upon. When Toyota looked at the car the break discs were worn and needed to be skimmed. Due to the 4 weeks that Liquid capital took to fix the situation I now had to skim all 4 discs which costs more than the service itself! I then phoned up Liquid Capital and asked them what was going on. A lady by the name of Andile delt with the case at this point. Andile then put down the phone on me when I asked her why Liquid capital was taking so long to finally approve the breaks. I then got a message 10 minutes later saying that the case is resolved meanwhile nothing had been done. I then went and phoned up Andile again and asked her to put me through to the team leader. After waiting 10 minutes I had to leave to go to work so I put down the phone.

Today I spoke to Thuli who has promised to give me feedback by 1pm and to listen to all the phone recordings. I have not even once received feedback from any of the sales consultants and don't believe that this will change now.

Because of the shocking service I have lost almost a full week in my taxi service making my driver lose all his income and I am being forced to pay for the damages by liquid capital.

I have 4 vehicles under a 75 000km maintenance plan with liquid capital. What a mistake this was! Never ever will I use their services again after these plans are done.

I recommend that nobody use this service.