1 reviews | Active since Jan 2021
Worst service received
I have a maintenance plan with liquid capital, when I purchased the car I was told by the sales consultant to make sure I bring it for 1st service when it is 15 000 km , as first time buyer I knew and kept that. I brought the car for 1sr service on the 16th January 2021 in Hyundai Pinetown , Liquid capital rejected to service the car . I went to Hyundai to understand what was happening , I was told that liquid capital rejected it and I was given the rejection reference . I called them spoke to Yohan , he said that there was no need for all the hustle me Hyundai Pinetown should have solved it with them , he said they will fix it , and asked I s wait for an hour , he spoke to the service consultant , after a while ,a consultant came and told me they have authorized for 30 000 km service they have refused the 15 000 km service. Could not believe and understand as I was told they will sort it out but to the consultant is told something else. I told them I need to speak to them first as they had even issued the authorization number for 30 000 km service. Their reason after communication, I have brought it in late ,as it's 15 000km / 1 year whichever comes first , I asked for a refund of the 1st service they refused and they said they will do 30 000 km early service. I took my car in for the early service ,they rejected it again and their reason was vehicles is early for service. I called with my airtime first spoke to Nthabiseng ,she told me that Hyundai logged for 15 000km instead of 30 000 km . Spoke to Hyundai and they logged again and told me they are rejecting it again even the first log was 30 000 km not 15000km . I called Liquid capital again spoke to Zeni she cut my call ,never bothered to call back .I have all the proofs . Liquid capital is taking advantage of me , I think it's because I'm a female and first time buyer.
We are sorry to hear that you have not had a great experience with us.
We have escalated your complaint to our team to urgently investigate your concerns.
Thank you
Liquidcapital Team
We are sorry to hear that you have not had a great experience with us.
We have escalated your complaint to our team to urgently investigate your concerns.
Thank you
Liquidcapital Team
