Worst Service History Ever

Absolutely in disgust with LC. I have been with them for 3 years and it has been hell! 1st service with them, my car was kept in at the mechanic for the weekend as LC did not have my correct details on their system in order to pay out. 2nd yearly Service was on and off the phone to make sure my details are correct, which again they were not. Could only collect my car at 6pm from mechanic. 3rd service they advised me over the phone that my vehicle can go to any RMI accredited mechanic and they will pay out. I did this, paid out of my own pocket to get my vehicle, sent them all details and because of their stupidity they did not know that my vehicle was out of its service plan??? ... they needed the proof... it took them 5 months before I was reimbursed.

My vehicle goes in August 2018 for its yearly service and I noticed that LC has not debited me since Feb 2018. Called them to ask why and I was advised that my service plan contract was canceled in Feb. I received no call, no email, NO CORRESPONDENCE whatsoever from any agent to renew my subscription with them. I babbled my frustration out to the customer care agent which I was told "Someone was supposed to contact you to advise but I don't know why they didn't. If you want to continue the service it is a 4 month gap period."

I will never recommend LC to anyone as they are *********** and do not care about their Clients. Thanks LC for the worst service history I have ever had to deal with.