WORST company to get hold of in time of need!

This must be the WORST company to get hold of in time of need! I have tried calling ***)numerous times today to sort out a query. The first option to select to go to enquiries asks you to key in your contact number followed by the hash key so that they can contact you. IT DOES NOT WORK !!!! Halfway keying in your number it tells you that no number was keyed in and you must try again. I tried 5 times with the same result. When I tried another option the message was that the service could not be fulfilled, pleas hang up and try again! Can someone from Liquidcapital please contact me??????