JS
Joseph S

1 reviews | Active since May 2017

10 May 2017, 13:59

Worst Company to deal with!

<p>I took out a service plan at Liquid Capital for 5 company vehicles and paid almost R 1800.00 per month since March 2016. Everytime we took a vehicle to Renault for service Liquid Capital refused to pay for the service, and then we pay for it. Everytime we are told that the start km's for the service plan is 90 000 km and they therefore will not pay for this service as the vehicles milage is under 90 000 km. I specifically requested in March 2016 when I initiated these service plans that the cover should start from 75 000 km. This discussion with the agent was recorded. After numerous calls, and very bad telephonic assistance, rude agents at the call centre, I found out that my service plans was incorrectly captured on their system. They said they will fix it, but it will take 2 - 3 days to correct!! Really Liquid Capital? In the meantime my company vehicle is at Renault, serviced and everything, but Renault wont release the vehicle if somebody does not pay! After a huge telephonic blow out with the Liquid Capital agent, I instructed them to cancel theses service plans, and stopped the debit orders at my bank. Now they send me text's saying that my account is in arrears? Really? Liquid Capital is in breach of contract as they did not deliver on a single promise, according to the contract. I paid my premiums and services for every vehicle! Can I please have refund of all my premiums that I paid thus far and invoices for services we paid? This is the worst company I have delt with in my life!!!!! Stay away!!!!</p>

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