WHAT A PATHETIC SERVICE!! INCOMPETENCE AT IT'S BEST!!!!

I took a plan in April 2019 and I was told that I can only use it for my 60 000 service after the 25th of July 2019. On the 21 of June 2019, I called the company on the 21st of June 2019 and spoke to Palesa who then confirmed that the policy was indeed taken in April 2019 and the service was from the 25th of July 2019 but she only saw debit orders from May 2019. She then advised that she was going to escalate the query to their collections department for a double debit to fix the error.

Today I took my car for service at Hyundai Hatfield and the lady confirmed that it showa that I can service my car and she was going to call me if there is anything that I need to know.

The lady from Hyundai then called me only to tell me that Liquid Capital says that they have only debited my account 3 times and I cannot service my car this month but in August. Now I have been on the call with them for half of my day for them to come up with a solution. They now want me to supply them with a number that I called from when taking the policy because they cannot find any call.

Fact is that the policy has been opened and it was not an auto thing!! They are now involving me in their internal politics of who did not do their job on time and I'm the one who is left frustrated!!