What a nightmare!

Liquid Capital has been giving me the run around on what I can or cannot claim for as part of their maintenance plan. They have flatly refused to cover my claims and no one can give me a valid reason of why that is. I took out a limited maintenance plan with Liquid Capital/MotorHappy, that cost 26k. The welcome letter states :"The Maintenance Plan covers everything that is included in the Service Plan plus the replacement or repair of specific wear-and-tear parts, when necessary" furthermore "The Maintenance Plan covers everything that is included in the Service Plan plus the replacement or repair of specific wear-and-tear parts, when necessary" Now I am being told that what I was sold is not what is being described here, even though it clearly in the welcome letter and that my policy does not cover service, which by the way was not mentioned to me when this product was sold to me. When I want to claim for cambelt change, which is covered under maintenance, I am told I can not claim for it because it is part of a service. Liquid capital has been nothing short of a nightmare, I regret spending so much money to be treated this way.