Very bad service and even worse aftercare Customer service - Liquid Capital

In November 2022, I was shopping around for a service plan and got in to contact with a lady that assisted me very nicely. The plan was activated, and my first installment would have been in December 2022. I was happy with this; I was also told that I need to make 4 consecutive payments in order for the Service plan to be used. I made a payment in December 2022 I made a payment in January 2023 Was going to make a payment in February and Add an additional payment to this one then it would have been 4 payments ( As I was told ) Closer to end of February my car was nearing its 75000 service and I urgently needed to have my car serviced , I discussed and shared the above mentioned with Motor happy - Who was eagerly trying to assist , but then it got reverted to Liquid Capital , The Staff person or Service advisor was not very friendly , he made me feel like I was at wrong to request or ask this and made me feel that It's not their problem to assist me . I was not very happy with this , I then spoke to Motor happy who tried to sort this out but could not do anything , I requested to have the policy cancelled as I now need to pay for a service out of my own pocket having paid for a service plan as well ., the lady at motor happy said that is fine they will refund me all my premiums until now The request was put through to cancel the policy , I was on this policy for 3 months going on 4 , It was then advised from a lady in Customer care for Liquid Capital that There is a cancellation fee, Admin fee and commission fee and that by the looks of it I will not get any money back , I have emailed 3 - 4 times now no luck , no feedback and no assistance , I am very unhappy with this level of service. I will think twice before I every go back to this service Provider (Liquid Capital)