Very bad customer service

<p>good day</p> <p>on 27 september 2016 i phone the customer service line to request a copy of my policy. i spoke to shiella mnguni who were suppose to send me a change of ownership form. she send me a id copy of another customer.</p> <p>i followed up on the 27th september, no feedback. i resend the email on the 19 october, still no feedback.</p> <p> </p> <p>i also logged this on twitter and were adviced that she was on sick leave. that is not my problem, she now had enough time to respond to my request.</p> <p> </p> <p>i will also now take this matter to the ombudsman for short term insurance as for how the heck can u sell me a policy if my name is not even on it. this should have been sorted out when the policy was sold.</p> <p> </p> <p> </p>