Unsatisfied Customer

Poor Customer Service

The service received from liquid Capital is disgusting towards their customers, I received an sms from liquid capital saying my account is in arrears then I sent a mail for them to explain as I have never missed any payment as they do debits on my bank account monthly this was then confirmed by them that my account is up to date and no money is owed to them confirmation mail from one of the consultants Sinqobile Monqeka

Then now suddenly there is two debits done on my account and apparently I now have a shortfall on one account , I don’t remember taking two accounts with them but just one and extending my cover with them I am still dealing with the same consultant to explain why is this happening but she's not willing to assist and is not responding to mail sent to her even the one where she confirmed that there is no money owed to them and is now suggesting in cancelling my policy

Are the consultant there trained to assist clients on such queries this is really disappointing and very unprofessional