Unsatisfactory client service

I have been with Liquid Capital for service for my vehicle for more than 2 cycles..This year on my major service on my vehicle I was requested to complete a cancellation form to reimburse me for the policy I have been paying for over a year as ,the insurer has made an error on my service scheduled .Then I was told that they would refund to my vehicle finance account and not directly to me ,which it's almost 30 days and I still haven't received any feedback or refund . My issue is that this caused me such a headache as I was at ease knowing my car was covered for service only to be embarrassed,by being called by the dealership having being requested to fetch my vehicle as my insurance will contact me in regards to when I can take for service..only to be told they can't amend the error they made ,thus leaving me with a financial burden.

And I'm still fighting to get my funds returned to me