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Ntombi
1 reviews | Active since Jun 2025
11 Nov 2025, 15:08
Unresolved Issue and Poor Service
Don’t be misled by positive reviews! LC/MotorHappy is quick to debit premiums but extremely slow to resolve queries and may even threaten to charge a cancellation fee for the termination of the policy. They provided misinformation at the sales stage, ignore complaints, and communication is constantly delayed. Managerial or supervisory staff are often unavailable. My purchase call request and issue remain unresolved.
Helpful (0)
Replies (3)0
Replies (3)
LiquidCapital's replyOfficial
11 Nov 2025, 15:16Hello Ntombi
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
LiquidCapital's reply11 Nov 2025, 15:16
Official
Hello Ntombi
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
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Ntombi's updateReviewer Update
11 Nov 2025, 15:33I certainly don’t want to be “valued” at the expense of my time, money, and patience. I paid an activation fee and premiums in exchange for quality service. I am still waiting for actual resolution regarding my purchase call request and the issues I raised. I expect a real response and action from a manager or supervisor, not another automated response.
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Ntombi's update11 Nov 2025, 15:33
Reviewer Update
I certainly don’t want to be “valued” at the expense of my time, money, and patience. I paid an activation fee and premiums in exchange for quality service. I am still waiting for actual resolution regarding my purchase call request and the issues I raised. I expect a real response and action from a manager or supervisor, not another automated response.
LiquidCapital's replyOfficial
11 Nov 2025, 17:01Good day Ntombi,
Thank you for reaching out to Liquid Capital.
To better assist you, please refer to an email sent to your email address, so that we can address your concerns effectively.
Kind regards,Liquid Capital Team
Thank you for reaching out to Liquid Capital.
To better assist you, please refer to an email sent to your email address, so that we can address your concerns effectively.
Kind regards,Liquid Capital Team
LiquidCapital's reply11 Nov 2025, 17:01
Official
Good day Ntombi,
Thank you for reaching out to Liquid Capital.
To better assist you, please refer to an email sent to your email address, so that we can address your concerns effectively.
Kind regards,Liquid Capital Team
Thank you for reaching out to Liquid Capital.
To better assist you, please refer to an email sent to your email address, so that we can address your concerns effectively.
Kind regards,Liquid Capital Team