Unhappy customer

I have been calling their contact centre number with no joy 2 weeks ago then I logged a query on the website via chat due to no contact but have not had any feedback since .There are issues that need to be corrected on the policies I have . I then sent another mail to *** 7 days ago , got an auto response saying I will get feedback in 24 hours but since then no response another email was sent still no joy so I hoped if I send it to *** they will attend but nothing .I need to sort this out as my vehicle will soon be going for services but my policies have incorrect info and need to be updated. They say we must use the website for help but I'm not getting any????Can someone call me *** regarding this