Unhappy client - maintenance plan for nothing

I took out a policy when I bought my vehicle three years ago. This was a maintenance policy. I have now taken my car in for the third service - nothing has been wrong with the vehicle and in this service today I have been told to replace brake pads and disks.

So what has happened is that the policy is still in force however only for service for one month from the termination date 17 May but for nothing else. They refuse to assist with the payment for the brake pads and discs (4750) even though I have not claimed for anything else aside from services in the last three years. If I wanted a service plan I would have paid for that but it was a full maintenance plan.

GOOD CLIENT SERVICE would have been if the company had sent a notification to say this policy is lapsing would you like to extend it. This actually also could have resulted in you getting more business. HOWEVER your company did nothing to notify me it was coming to an end and have instead made a very unhappy client who will never recommend you as your company is unwilling to assist. I am only 12 days past the policy lapse date but still within the Month of May. I would have thought i had the month of May to do this service, logically.