Unfair treatment/ horrific customer service

<p> I have a service plan with you, I called to verify my cover so that i can book my car in for 75 000 km, I was told that my cover is active and could book my care in. </p> <p> </p> <p>The lady then proceeded to tell me that i should of taken the car in in July..... I was never notified by anyone, Hence i waited until now. </p> <p>She informs me that Liquid Capital will not cover my service... How can that be if my policy is in good standing, This is unfair and outright a violation of my rights. </p> <p> </p> <p>Someone should of told me that i need to take my car in in July, I really am upset by this and need asomeone to sort this out soon, becaise my car is already very close to the 75000 km. </p> <p> </p> <p>Thanks </p>