KN
Khalulu N
1 reviews | Active since Dec 2009
07 Apr 2026, 13:37
unexpected cancellation
I am writing to formally raise a complaint regarding the unexpected cancellation of my policies with your company. I was recently informed by Sinqobile Mongeka that both of my policies have been terminated; however, no clear reason has been provided for this action.
This situation is concerning, as my monthly premiums have consistently been paid into your account without fail. At no point was I notified of any issues or potential cancellation, which I believe is both unfair and unacceptable.
I have also requested that a supervisor contact me to discuss and resolve this matter, but to date, I have not received any communication.
I kindly request that:
A detailed explanation be provided for the cancellation of my policies. My policies be reinstated with immediate effect. A supervisor urgently contact me to resolve this matter.
I trust that this issue will be treated with the urgency and seriousness it deserves.
Regards
Helpful (0)
Replies (3)0
Replies (3)
LiquidCapital's replyOfficial
07 Apr 2026, 13:50Hello Khalulu Nogwaja
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
Best regards,
LiquidCapital's reply07 Apr 2026, 13:50
Official
Hello Khalulu Nogwaja
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
Best regards,
KN
Khalulu N's updateReviewer Update
22 Apr 2026, 15:07 Good dayI am writing to follow up on my complaint referenced CAS-***-G7H1B4, which remains unresolved.I am requesting that this matter be urgently escalated to management for a thorough and impartial investigation, with a fair and open-minded approach to resolving the issue.
Last week is was called by Dolly from your complaints department and asked her to call me back later as i was in a meeting but she did not call back as requested. I would like to make it clear that I do not require further engagement from customer service consultants. Previous interactions have been unsatisfactory, and I expect to be contacted by a member of management who has the authority to properly assess and resolve this matter.While I acknowledge that a debit order may not have gone through, I have consistently made manual payments every month, and in some cases, paid more than the required premium. Proof of payments has already been submitted to your office.Given this, it is unacceptable that I am being pressured to cancel the policy or pay an amount exceeding R4,000 out of pocket.I therefore request the following:
Regards
Khaye
Last week is was called by Dolly from your complaints department and asked her to call me back later as i was in a meeting but she did not call back as requested. I would like to make it clear that I do not require further engagement from customer service consultants. Previous interactions have been unsatisfactory, and I expect to be contacted by a member of management who has the authority to properly assess and resolve this matter.While I acknowledge that a debit order may not have gone through, I have consistently made manual payments every month, and in some cases, paid more than the required premium. Proof of payments has already been submitted to your office.Given this, it is unacceptable that I am being pressured to cancel the policy or pay an amount exceeding R4,000 out of pocket.I therefore request the following:
- Immediate escalation of this matter to management.
- A full review of all submitted proof of payments.
- Reinstatement of my policies without penalties.
- A fair and reasonable resolution.
Regards
Khaye
KN
Khalulu N's update22 Apr 2026, 15:07
Reviewer Update
Good dayI am writing to follow up on my complaint referenced CAS-***-G7H1B4, which remains unresolved.I am requesting that this matter be urgently escalated to management for a thorough and impartial investigation, with a fair and open-minded approach to resolving the issue.
Last week is was called by Dolly from your complaints department and asked her to call me back later as i was in a meeting but she did not call back as requested. I would like to make it clear that I do not require further engagement from customer service consultants. Previous interactions have been unsatisfactory, and I expect to be contacted by a member of management who has the authority to properly assess and resolve this matter.While I acknowledge that a debit order may not have gone through, I have consistently made manual payments every month, and in some cases, paid more than the required premium. Proof of payments has already been submitted to your office.Given this, it is unacceptable that I am being pressured to cancel the policy or pay an amount exceeding R4,000 out of pocket.I therefore request the following:
Regards
Khaye
Last week is was called by Dolly from your complaints department and asked her to call me back later as i was in a meeting but she did not call back as requested. I would like to make it clear that I do not require further engagement from customer service consultants. Previous interactions have been unsatisfactory, and I expect to be contacted by a member of management who has the authority to properly assess and resolve this matter.While I acknowledge that a debit order may not have gone through, I have consistently made manual payments every month, and in some cases, paid more than the required premium. Proof of payments has already been submitted to your office.Given this, it is unacceptable that I am being pressured to cancel the policy or pay an amount exceeding R4,000 out of pocket.I therefore request the following:
- Immediate escalation of this matter to management.
- A full review of all submitted proof of payments.
- Reinstatement of my policies without penalties.
- A fair and reasonable resolution.
Regards
Khaye
KN
Khalulu N's updateReviewer Update
23 Apr 2026, 12:17.
KN
Khalulu N's update23 Apr 2026, 12:17
Reviewer Update
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