Unauthorized Debit Order - Linked to previous issue around service plan

Hi there,

I previously had issues with LC where they got things mixed up with my service plan details which was a major issue full of back and forth. My vehicle being at Ford, waiting to be serviced but couldn't because of LC having incorrect stuff on their system. Which resulted in me not having my car from the Monday to Friday. But not to go back into all of that - I have already posted on HelloPeter around that issue.

However, I am making a new post because once again LC has messed up... this time even bigger. This is still connected to my previous issue - around my vehicle service plan.

Last year I renewed the plan for 3 more years. Made payment and LC even confirmed.

I received a notification via Absa that my account had been debited for almost R9k. It is the exact same amount that I paid LC for the service plan renewal last year.

I am very upset about this.

1. They were not given any authorisation by me to debit my account. They need to immediately stop. 2. I already made the payment last year which they confirmed payment received.

So LC has some explaining to do, once again. And the need to rectify this and remove me from any debit orders. Else u will have to take further action.

I am highly disappointed in LC. Definitely have not had good experiences with them. I am on the brink of canceling services from them.

I do expect LC to contact me by Monday to get this rectified. I am also in the process of contacting Absa *****ulent department as this is not an authorized or expected transaction.

I do not recommend LC as a service provider