Unacceptable Service from LiquidCapital

I took my car in for a routine service and was told my service plan was inactive, despite never having issues before. Hyundai directed me to resolve it with their recommended provider, Liquid Capital. After several calls, I got confirmation that the plan was activated and informed Hyundai.

Hours later, my car still wasn’t serviced, and Hyundai claimed they were waiting for confirmation of activation—something I had already done. Later, Hyundai emailed saying Liquid Capital had made a mistake with the plan, asking me to fix it.

Frustrated, I spoke to a team leader at Liquid Capital, who confirmed the plan was active with Hyundai, but it was too late to service my car. To make matters worse, Hyundai processed a claim for a service they hadn’t performed, and now Liquid Capital insists I must handle the claim reversal with Hyundai myself.

How is it that I can activate a service plan but not reverse a claim for a service that was never completed? The level of incompetence between these two companies is astounding.