Unacceptable service

I took out a service plan with Liquid Capital after specifically enquiring whether brake pad replacement was included. This was the deciding factor for me to proceed with the plan. The sales consultant at the time confirmed that brake pads were covered.

However, when I recently took my car in for a service, I was informed that brake pads are in fact not covered. I immediately raised this issue and requested the call recording, as I was assured that my sales call had been recorded. To date, I have still not received the call recording and I am being told that my case is "still pending validation."

This delay is unacceptable. I took the plan in good faith based on information I was given, and now I am left with additional expenses that I was led to believe would be covered.

I expect urgent resolution, the call recording to be made available without further delay, and for Liquid Capital to honour the commitment that was made at the point of sale.