Tyre Authorisation - No Assistance

I took tyre and rim insurance through liquid capital when I purchased my vehicle in February 2018. I got a flat tyre in August 2019. Since I got the flat tyre I’ve contacted them numerous times to get authorization for my tyre so that I can have it replaced. It’s been over a month and I have still not received authorization. When I called in again today I was told the reason why they haven’t authorized it is because they don’t have a photo of the tyre on the vehicle, I explained to the lady that I couldn’t not drive my car for a month while we were for them to authorize my claim so we put the spare tyre on the vehicle and she said that I need to take off the spare tyre, put the old tyre back on and take a photo and then put back the spare tyre so that they can authorize my claim, she also can’t tell me how long the authorization will take as she doesn’t work in that department, nor can I speak to that department myself as they don’t deal with clients. This is the most pathetic service I have ever received from any insurance provider. I would not recommend them to anyone. They make you go around in circles and at the end of the day your query is still not resolved. Extremely upset and disappointed.