The worst service ever

<p>I phoned the customer care line a couple of months back to enquire about a service plan for my Polo.I was assisted and received nothing from liquid capital but when i phoned receieved a booklet etc.I decided to upgrade and bought a new Jetta which comes with a service plan and warranty i send a mail to cancel the policy but 2 months down the line a payment went off.I logged a complaint at customer service whereby i was told via e-mail that no refund will be send because i cancceled too late.I send them a confirmation e-mail that i did cancel the policy long time ago whereby a refund was ordered but i have to wait 21 days.Who was at fault?Not me.I did do as i was told but now because of somebody else's negligance i have to wait.I will go on their Facebook group and tell everyone i know about the bad service they deliver.</p>