Thanks

I am very disappointed with the service i have been rendered by Liquid Capital Insurance on the side of Hollard Claims Department. I was involved in a car accident yesterday on the 6th of April 2021 and i foned the broker same night and told them about the accident and they told me to go home since my vehicle was still ok to drive then make a claim in the following morning which I did and struggled to connect with the service provider since the control room was connecting me with someone working from home the line was so bad that i kept on getting cut off and fone again until i lost R350 on my airtime with no success. I ended up taking the address and drove straight to the premises where I was met with vacant premises and i was advised by the security to check the some of Liquid Capital stuff that are operating from the opposite office park when I got there i was denied by the security to go in until a good Samaritan guy by the name of Xolani Kunene who is a worker for Liquid Capital just arrived entering the premises to report on duty then i explained my frustrating story to him and he went inside and called me and connected me with thr claims department that kept on cutting and he kept on bothering them until I was fully connnected and managed to register my claim. I wasted my time and my fuel to drive from Florida to Edenvale and my airtime unnecessarily of which I was supposed to be called back after my first struggle and i did even sent an email which was ignored. I think this thing of fully operating from home is a bad picture to us as customers since the President of South Africa have moved the levels to a better operation why don't Liquid Capital also allow at list 1/4 of it's workers on claims department to be on site and help people than this work from home thing. As your customer i am not happy totally. But I would like say thumbs up to Xolani Kunene keep it up brother u deserve a promotion on how u showing the pation for your work