Termination of a policy

My debit order was unpaid due to other debit orders that debited twice for December without my consent and affected my account, i have being a loyal client since the beginning of the account i did manage to sort my account with reversal of those debit orders but i tried calling liquid capital from Monday 27.2017 to arrange for the debit order to debit again as the are funds on my account but their lines where busy, i called yesterday Tuesday with my cellphone one of their consultant tried to transfer me to their legal arrangement department but line cut as i was holding for long, i emailed them and i received email back from Zanele Mondi stating that my policy is cancelled (Terminated) due to unpaid debit order, i tried to call her back to explain why debit order returned they transfer me but their line is busy i have been holding for long on the line,I emailed back ********** but no response. it is only two days after the returned debit order