Stop Using Liquid Capital

Liquid Capital has provided the worst service I have ever experienced. I have sent multiple emails and complaints via their website, but the system constantly delays and fails to load my submissions. I became a customer last year, purchasing a three-year service plan. I was informed that after a three-month cooling-off period, I could begin using the service. However, this turned out to be false. Liquid Capital later admitted their mistake in how the product was sold to me. As a result, I had to pay for the service out of pocket, and despite their apologies, they persuaded me to stay—against my better judgment, I did.

A year later, when I tried to use the service again, I was told I had exceeded the allocated kilometers and had to wait until the next service interval. This means I’m paying for a three-year plan but can only use it for two years. When I requested to cancel my plan, they informed me of a R1000 cancellation fee. Despite requesting a callback via their online platform in early August, no one has contacted me.

It’s clear that Liquid Capital doesn’t care about its customers and is more interested in extracting as much money as possible. I strongly advise against using their services, as they seem to prioritize only certain types of customers.