*****ing money NO CUSTOMER SERVICE

*** CAS-612184-H1T1T2

Above mentioned reference number refers... policy entered /started March 2019 as per telephonic contract concludes policy is for 3year period debit orders run 30 months last six months no debit order but still enjoy full policy benefits.

As per telephonic contract concludes 120 000 is first major which according to Honda is not true their service status follows 105 000km major 120 000km minor and 135000km major ...is Liquid Capital not fami**** with different vehicle make and their service plan ? Or is it that Liquid Capital have their own base plan which superceeds all vehicle makes and their service plan if so why is the client not informed as to this point.

Close to service date of vehicle on policy there all of a sudden were gaps but debit orders were recovered.

Telephonic discussion were retrieved and feedback we received was vague of where in the call they stand by and as to which side not the consultant were not proffessional in her call to ensure policy holder understand ..first part consultant and policy holder agree to terms and close to end of call consultant reads the insurance famous small terms and conditions

After reference number been logged we have moved this query to Hello Peter only to find that numerous clients with simi**** gaps in their policies have not received customer services since their claim and clients money was wasted and lost in water which they will never receive back. In these time and economic how can insurers cause these to clients and dont care. Some of these clients are pensioners and not being looked after.

After all these debit orders were recovered from Liquid Capital and no car serviced that money could have been left on the policy holder account to be able to pay for a service at least the vehicle would have been serviced and client had none trouble.

After our bad service and vague feedback received the vehicle still not serviced and still none customer service.

We want to group with all these clients and escalate these to Carte Blanche.