1 reviews | Active since Mar 2019
STAY AWAY FROM LIQUID CAPITAL!!!
DO NOT USE THIS COMPANY!!!!! These people are a joke especially when they have to refund you for an out of pocket expense that is covered in your policy. I had instituted a claim of which I was told will take 20 business days to execute. 20 business days have gone by.
The ticket was closed and I got an sms that it was resolved I tried numerous times to contact the sales representative about the resolution of this outcome and I waited 10 days until I called the call centre. This is when I was told the query was MISTAKENLY closed. I called them to ask for a line manager waited 6 minutes on a call for it to get dropped. Some of their employees are very sweet, the company is bereft of ethics. I get a call yesterday to say my claim is being processed only to receive a call this morning asking me for documents I had sent them over a month ago!!!!
They have sold me an extension to the service plan. I AM CANCELLING TODAY!!!! I AM TRYING TO GET A HOLD OF THEIR COMPLAINTS DEPARTMENT BEFORE I LODGE A COMPLAINT WITH THE OMBUDS. Claiming to have resolved my claim and paid me out is tantamount to de*****ing me by blatantly lying. They will frustrate you till you let it go. DO NOT TAKE A POLICY WITH THIS COMPANY!
We apologise that you have not had a great experience with us.
We have escalated your complaint to our team and we will be in contact with you this morning.
Thank you
LiquidCapital Team
We apologise that you have not had a great experience with us.
We have escalated your complaint to our team and we will be in contact with you this morning.
Thank you
LiquidCapital Team
Thank you for allowing us the time to investigate your complaint.
Thank you
LiquidCapital Team
Thank you for allowing us the time to investigate your complaint.
Thank you
LiquidCapital Team
