Shocked and Helpless

I took out a service plan a few years/months back however today I was shocked to learn that I do not have any policy with LiquidCapital and therefore could not make enquiries. Apparently, the policy is registered under my partner so the consultant could not assist me any further. The other details (bank account & contact details etc.) on this policy belong to me. I tried to reason with the consultant/s to give me the recording of when this policy was taken out but she refused.

Since I cannot make any further inquiries on this policy, I would like whoever can assist at LiquidCapital to provide me with the recording of the day the policy was taken out. Providing me with the recording will assist in establishing who is at fault here and how the policy was registered under my partner's name in her absence. I believe that if LiquidCapital cannot assist me then they cannot open a policy in my partner's absence either.

I do not have the policy number. I received the following as a Customer Query number: CAS-***-K4R0R4.