Servicing authorisation

I struggled to get through to the right area ro assist me. The IVR options are unclear and confusing. The receptionist was not very friendly. She directed me to Option 4 on the IVR and i could not get through because option 4 dropped my call 3 times.

However once I got through to Karabo, she was excellent and extremely helpful. She promised to call be back within 2h, I got SMS notification to say my query is being investigated AND she called me back within 2h. She changed my previous negative with the IVR. I definitely rate HER 5 star.