Service Plan - REF NO: CAS-734149 & CAS-734459-F6P3Z2

This morning I have dropped off my car at the Motor Dealer at around 07h34 for servicing for 120 000 km and my dealer contacted me at around 9h00am saying the Liquid Capital they have rejected my claim. Reason my mileage have exceeded to 134 000 km. And I have tried to explain to them that it was lockdown. I was unable to move around same as the motor dealer were not operating. Below it's my query i've sent to Liquid Capital.

Could you kindly state the reason why you can't service my car this morning on the 18th of June 2020? This COVID19 Pandemic (disaster) nobody planned it happened. And we were all in lockdown. How I was supposed to take my car to the Motor Dealer during the Lockdown? I have already e-mailed my Essential Letter from Employer with a fully explanatory and the email I have sent the letter to is: *** which i'm still waiting for the reply from your offices. As my car is currently at the Motor Dealer as we speak waiting for your confirmation. It will be unfair if you decide to reject my claim, as you are receiving my money every month. I wait to hear from you as matter of urgency as I need to know what's happening with my car by the dealer now.

(I had to follow up at around 3:21 since in the morning waiting for their call (09h00). THEY HAVE A BAD SERVICE I CAN TELL.