Service Plan re-newal

I took a service plan policy with Liquid Capital were i was only paying R231-65 monthly.Even with this one the agent who sold the product to me never explained that it does not include maintenance it is strictly for service until I went to a dealer and they could not assist in maintaining my car, I logged the query with them which they managed to twist my arm.

The recent incident is that I was advised that my service plan is expiring and I needed to renew it, I did exactly that for the benefit of my car.I sent a request via online, indeed the agent called me and explained everything and also confirmed that my current policy(R231-65) was expiring,but never mentioned that I will be double debited with R231-65 and 346-56....I took out the renewed policy in June 2019 if not mistaken, I also received an SMS notifying me that my account will be debited with R 466-56 this include one off initiation fee and there after I will be debited with 346-57 monthly but I only released today 2019/09/26 that I am being double debited.I called the company was transferred to finance department were a rude lady by the name of Sinqobile was insisting to transfer me back to customer care line...I phoned again and sked to speak with KIM NAICKER who is the manager somewhere there,the agent said NO! they will transfer me to KAWEN another manager, eventually I ended speaking with KIM how I do not know, she tried to explain but i could not understand,she ended up saying that she is not suppose to talk to me KEWAN will call me, I asked her that KEWAN should phone me between 12pm and 1pm or after 4pm today, this thus far nobody has tried to call me from that company.I asked her to collate the recording for my extension as the other recordings that would assist in this matter KIM promised that she will collate them... I am not happy with Liquid Capital's service and how staff speak to customers, and I am also aware that I am not the only customer who is complaining about being double debited for one policy, one car, on the 5th Sept 2018 there was a formal customer complaint logged on their site complaining about the same issue of being double debited without them being told.I am not happy at all this is a **** !!!