SERVICE PLAN - INCORRECT INFORMATION SETTING OUT INCORRECT INCLUSIONS TO POLICY

I wish to inform everyone on this platform, as people have done before me, that LiquidCapital does not honour their policy documents.

In January this year I accepted a service plane for my Hyundai vehicle. Towards the end of my telephonic conversation I was told that brakes are excluded from my service plan and that I should refer to my policy documents for the full details. The policy documents sent to me confirmed that brakes, front and back, were included and limited to either one set per 45 000km or 2 sets per 20 000km depending on front or back.

My vehicle went in for a service and I was told that brakes are not included and after a long back and forth, I am told today that my policy documents incorrectly included brakes and that this was a mistake.

I maintain that my brakes should be replaced as this was included in my policy documents. I also maintain that if brakes was a listed exclusion then I would make the necessary arrangements - however this is not the case and I was under the wrong impression from the start, as a result of their mistakes in writing.

I therefore warn everyone, go through your documents and query each point before they make a mistake with you too.

Needless to say, I will lodge a complaint with the ombudsman and place LiquidCapital in breach of their written contractual obligations.

Absolutely shocking how a large company uses a mistake as a defence - at the very least, my brakes should be replaced at their costs and amended policy documents should be sent but unfortunately they do not care about consumer rights.