Service Plan details captured incorrectly

I would like to express my great disappointment with both Kia and Liquid Capital regarding when my service plan expires. The hardcopy given to me advises that the Service Plan expires at 150 000km/ December 2021. I called Liquid Capital to confirm this but the agent I spoke to advised she could not view the Policy Document on her side and I would have to wait two working days for this.

The query was responded to but not with the Policy Document Liquid Capital has on its record. The reply was just on the body of an email advising the plan expired at 137 500km. The query was then closed.