Service Plan Booster

I took a service plan with Motohappy in 2022 and in July 2023 when I took my car in for a service I was told that I already have a service plan with liquidcapital (service plan that Hyundai activates for you when you purchase a car) but it will be expiring since the car has reached 45 000km and a call back was requested for me by the dealership to have someone from liquidcapital call me about renewing the service plan that I already had because it included benefits that the one I had taken with Motohappy didn’t. Bare in kind that Motohappy is part of liquidcapital. When a sales rep from liquidcapital called me I confirmed that the package would still have the service plan to it and the answer was yes, and I also informed her that I already have a service plan that I am paying for with Motohappy and she said she would send a request to have it canceled because it would mean I am paying twice for the samething. Followed on her advise and had the service plan canceled and kept the renewed one that included a booster, however today when I took my car in for a service at Hyundai they said that I had canceled my service plan and that I only had the booster package with liquidcapital. I then called liquidcapital to find out how this happened and the I was told that they would have to listen to the call to find out what I was told during the interaction and they said I had to wait for 2-3 hours for the validation team to give feedback and now when I call 3 hours later I was told that in 20mins I will receive the feedback 20mins passed and I called again and now the team leader I spoke to by the name of Dolly says that the turnaround time is end of business day and then she goes on to say that but it’s actually 5 days. Please assist me with this matter as in yesterday because I did not have my service plan canceled only to be given these problems when it’s time to service my car. How do I renew something I had and some of the benefits it had fall off?