Service plan.

Good day Firstly I was not informed that the plan was expired until they rejected my service in January. When I extended the plan I was informed to pay up to end April and then I can take my car for a service. I took my car 9 May to be told service rejected. Then the customer care number does not take you to the number you want the call just gets dropped. After about 7 attempts I called the head office whereby they put me through. I had to call twice to follow up for approval from management on the error they made. A day later my car can be serviced. This is the second time as last year I went through the same process with my daughter's car.