Service Plan

Good day, I've had the above mentioned service plan with Liquid Capital for a while now, of which I managed to service my vehicle for the first claim without any issues. For the second service I couldn't take the car in and missed the opportunity to claim, so I serviced the car at my own expense as it was an error from my side. The car was supposed to be serviced by August 2021 or if it reached the kilometers. I contacted the call centre to find out if I will still be eligible to claim for the last service which will be due in 2022, I was advised that I won't be able to do so. According to the system the contract ends in 2023, but since I didn't claim for me second service I have forfeited the last service. If that is the case then why have I been debited since September 2021 to date? According to your booklet, service policy is canceled by yourself after failing to service the vehicle 2 consecutive times at a registered provider, not once. I have put through a cancelation request under and received a ref number. I am aware I didn't claim for the second service, that has been forfeited. I request a refund for the debits done from September 2021 to June 2022 as that was going towards the last service of the vehicle of which I was advised I don't qualify for. Regards, Mpho Mokone