BT
Bongiwe T

1 reviews | Active since Sept 2020

07 Jan 2022, 12:31

Service Plan

Good afternoon

I took my car for service in 2019 in March of which the service date was supposed to be in January. However I asked Boksburg dealership and I was told that I must bring the car in March 2020 and not January 2020. I took the car for service in March 2020 and I was told that I am late as the car was supposed to be bought back in January 2020. I phoned Boksburg in December and wanted to confirm the service date and I was told that I must take the car for service in January. I took the car for service on 07 January 2022 to Alberton Hyundai Alberton and I was told that the system state that its early to bring the car. The gentlemen from Hyundai Service Department called liquid Finance Capital and he was advised that I must wait 3-4 hours for authorization. He also tried to Liquid Finance Capital and allow me to speak to Customer Care and I was informed that I must wait 3 -4 hour for authorization. I am not happy with service from Liquid Finance Capital as I will not renew service plan with them

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Replies (1)
LiquidCapital
LiquidCapital's reply07 Jan 2022, 12:37
Official
 Hello  Bongiwe

We are sorry to hear that you have not had a great experience with us.

We have escalated your concerns to our team to further investigate.

We will be in contact with you shortly.

Regards
LiquidCapital Team