Service plan

I have taken out service plan with Liquid capital and upon taking it i was told it will cover my service from 60km to 100km. Yes that was done and im happy about that but now my problem started when i am done paying for the service as per our telephone agreement. No way was it mention that i must pay for the service until i finish paying off my car. The agreement was that the debit will go together with my car finance debit and not mentioned that i will pay it untill i pay it off. Worse part i asked for my recording in November 2018 and that was never given to me nor anyone called me to play it until now recently 19/09/2019 that a consultant called to offer me someting and i complained about their bad service. The consultant promised to call me back the following of which he did and he played the recording to me after few hours that i had requested for it it. fast forward while playing the recording also no word in that was mentioned to me about me paying the service untill i finish paying my car. I then requested to speak to the manager who was so rude and negetive to me that i shouldve known that the cost of my service wasnt only going to be for 24 months because it was too expensive, My problem is that this all was not mentioned to and had i known i would have had other options or rather not have taken it. As i write i am still waiting for the manager to listen to the recording herself and get back to me which she never did and this was on 20/09/2019 and today is almost close of business 23/09/2019. Herewith my case number CAS-590771-Y1T6B4 which is currently on review. Please help coz i feel i have been misinformed into taking this deal